Retention tools built for climbing gyms
Sendpoint works alongside the gym software you already use to turn first visits into lifelong members. Personal texts, handwritten postcards, and a Monday call list of members who are drifting away, all written and run for you.
Works with Rock Gym Pro, Capitan, Redpoint HQ, Approach, and most software that can export members and check-ins.
The first few visits and the first few months are where gyms win or lose members. Most gyms know it. Few have the staff time to follow up with every climber, every week.
2 in 3
first-time climbers don't come back within 30 days.
Griptonite, via Climbing Business Journal, 2024. Data from 7 UK gyms.
2×
Climbers who make a second visit are twice as likely to make a third.
Griptonite, via Climbing Business Journal, 2024.
~60%
chance of cancelling for members who visit fewer than 3 times a month.
Griptonite case study, via Climbing Business Journal, 2025. One bouldering gym.
Sendpoint reads the data your gym software already has, then handles the personal follow-up your team doesn't have time for.
A direct connection where your software has one, or a scheduled export where it doesn't. Your team keeps working the way it does today.
We write every text, postcard, and call script in your gym's voice. You approve them once, and nothing goes out without your sign-off.
Follow-ups go out on their own, your front desk gets a short call list each Monday, and you see each month how many members it kept.
Your gym software is good at memberships, check-ins, and email. Sendpoint adds what a busy front desk can't keep up with.
Someone fills out your form or buys a day pass, and they hear back from your gym right away, while they're still thinking about you.
A real card in the mail after a first visit, a birthday, or a milestone, with a guest pass for a friend.
The members whose visits are dropping, sorted by who needs a call most, with a 30-second script for each one.
When someone cancels or freezes, a short, personal sequence that keeps the door open and brings people back.
One core program, plus two add-ons when you're ready. We'll walk through pricing on a call, once we know your numbers.
Core
Turn first visits into members who stick.
Add-on
Catch members before they cancel.
Add-on
Turn happy members into new ones.
If Sendpoint doesn't save or bring back enough members in 90 days to cover our fee, you get a full refund, and we keep working for free until it does.
Measured against your churn before launch. Requires access to your gym data, message approval within 48 hours, and the full 90 days. One gym per metro.
Pick the software your gym runs on and see what it already handles, what Sendpoint adds, and how the two connect. You can even try the 60-second reply yourself.
sendpointsoftware.com/demo